Our customised product is a unique, one-of-a-kind item tailored specifically to the individual customer's needs and preferences. It is created with the utmost care and attention to detail, using the highest quality materials and expert craftsmanship. Because it is customised to the customer's specific requests, it is non-refundable once production has begun. However, we stand behind our work and will work with the customer to address any issues or concerns that may arise. We are confident that our customised product will exceed your expectations and provide you with an extraordinary and personalised experience.
We provide you with unlimited revisions to make sure you are 100% satisfied so please contact us if you are not happy with the final design sent to you.
Once you have accepted the artwork for printing we are unable to offer a refund.
If you have received a damaged product, you can contact us at firstname.lastname@example.org and we will provide you with an absolutely free replacement!
You can always contact us for any other refund questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you're not satisfied with your final artwork design (before the printing process) we are able to issue refunds. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org