General Questions

Do I need to open an account to shop with you?

How do I create an account?

When do I get my digital art file?

Can I amend or cancel my order?

Custom Pet Designs & Orders

Can I see a preview before ordering?

What animals can you do?

Is my photo good enough to use?

Does it matter about background objects?

Shipping & Returns

What shipping methods are available?

Do you ship internationally?

Can I track my order?

How long will it take to get my order?

Do you offer refunds?

What if I don't like my order?

Payment Options

What payment methods do you offer?

Customer Support

How can I contact you?